A 96% ON-TIME
SPEAKS FOR ITSELF
DELIVERY WITHIN THE
AGREED TIME FRAME,
OR WE’LL CALL YOU
We’re acutely aware that in a time
critical industry exceptional service
is not just desirable, it’s essential.
That’s why we’ve set ourselves industry-leading targets and
turned them into a set of commitments that underpin our CEMEX
Customer Service Promise. To ensure that dedication to quality,
delivery and service is unquestionable. Promises that include…
- 100% of your issues and complaints will be dealt
with within 24 hours
- 100% of our products meet or exceed relevant
- If we can’t deal with your enquiry immediately, we’ll get
back to you within 24 hours
- We always aim to deliver within the agreed time frame.
And if there’s a problem we’ll call you
But it’s the people at CEMEX that really make the difference.
We empower our employees at a local level to deliver great
customer service. Because only by listening and understanding
our customers’ needs can we effectively deliver on all our
And these commitments go beyond our day-to-day operations
and into to the communities in which we operate to ensure we
build a better future.